[{"SeqNo":7,"Category":"Payments","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":2,"CreatedAt":"2023-06-08 14:18:49.397","FAQId":4,"LangCode":"Eng","Question":"How can I register for Autopay?","Answer":"
Autopay is a convenient payment method that automates recurring bill payments. It helps ensure on-time payments and simplifies bill management. Customers who sign up for Autopay will be charged on the bill due date each month. There are following three ways to enable your Autopay:<\/span><\/p> <\/span><\/p> Online<\/span><\/p><\/li> Click on Autopay (Without Registration) from menlopark.util360.com<\/span><\/p><\/li> Click on Autopay from the Dashboard after logging into your account<\/span><\/p><\/li><\/ul> Mail\u00a0<\/span><\/p><\/li> Include the clipped coupon from the bottom of your bill along with your check payment. Indicate on the coupon that you would like to sign up for Autopay by checking the box on the left-hand side and signing your name.\u00a0<\/span><\/p> El Pago Autom\u00e1tico es un m\u00e9todo de pago conveniente que automatiza los pagos recurrentes de facturas. Ayuda a garantizar pagos a tiempo y simplifica la gesti\u00f3n de las facturas. Los clientes que se inscriban en el Pago Autom\u00e1tico ser\u00e1n cobrados en la fecha de vencimiento de la factura cada mes. Hay tres maneras de habilitar el Pago Autom\u00e1tico:<\/span><\/p> <\/span><\/p> En l\u00ednea:<\/span><\/p><\/li> Haga clic en \"Autopay (Without Registration)\" desde menlopark.util360.com.<\/span><\/p><\/li> Haga clic en \"Autopay\" desde el panel de control despu\u00e9s de iniciar sesi\u00f3n en su cuenta.<\/span><\/p><\/li><\/ul> Por correo: Incluya el cup\u00f3n recortado de la parte inferior de su factura junto con su pago con cheque. Indique en el cup\u00f3n que le gustar\u00eda inscribirse en el Pago Autom\u00e1tico marcando la casilla en el lado izquierdo y firmando su nombre.<\/span><\/p> Customers are billed once a month, on the same date each month. Water bill payments are due 25 days after you receive your bill.<\/font><\/span><\/span><\/p>"},{"SeqNo":10,"Category":"Billing","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":1,"CreatedAt":"2023-06-08 14:41:31.477","FAQId":5,"LangCode":"Spn","Question":"\u00bfCon qu\u00e9 frecuencia se me factura?","Answer":" A los clientes se les factura una vez al mes, en la misma fecha cada mes. Los pagos de las facturas de agua vencen 25 d\u00edas despu\u00e9s de recibir su factura. If you require same-day turn-on during business hours (7:30 a.m. to 4:00 p.m.), a $140 charge will apply. Upon receiving your request, an account is created for the address and a $100 deposit is charged to the account. City of Menlo Park staff will visit the service address, turn on the water, and record the initial meter reading. If meter tampering is evident, a $108 fee will be charged.\u00a0<\/span><\/font> Si necesita la conexi\u00f3n del servicio el mismo d\u00eda durante el horario comercial (7:30 a.m. a 4:00 p.m.), se aplicar\u00e1 un cargo de $140. Al recibir su solicitud, se crear\u00e1 una cuenta para la direcci\u00f3n y se cobrar\u00e1 un dep\u00f3sito de $100 a la cuenta. El personal de la Ciudad de Menlo Park visitar\u00e1 la direcci\u00f3n de servicio, activar\u00e1 el agua y registrar\u00e1 la lectura inicial del medidor. Si se detecta manipulaci\u00f3n del medidor, se aplicar\u00e1 un cargo adicional de $108.<\/span><\/font><\/p>"},{"SeqNo":13,"Category":"Water","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":6,"CreatedAt":"2023-06-08 14:53:46.490","FAQId":7,"LangCode":"Eng","Question":"How do I stop water service?","Answer":" If you would like to stop water service to your address, please fill out the <\/i> Move-Out Form \u00a0 \u00a0<\/a> or contact the customer care center and specify the date you\u2019d like the service to end. Additionally, please provide a forwarding address for your final bill. Please keep in mind that service cannot be stopped for a date in the past.<\/span><\/font><\/p>"},{"SeqNo":14,"Category":"Water","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":6,"CreatedAt":"2023-06-08 14:53:46.490","FAQId":7,"LangCode":"Spn","Question":"\u00bfC\u00f3mo puedo suspender el servicio de agua?","Answer":" Si desea detener el servicio de agua a su direcci\u00f3n, por favor complete el <\/i> Formulario de Mudanza <\/a> o contacte al centro de atenci\u00f3n al cliente y especifique la fecha en la que desea que el servicio termine. Adem\u00e1s, proporcione una direcci\u00f3n de reenv\u00edo para su factura final. Tenga en cuenta que el servicio no puede ser detenido para una fecha pasada.<\/span><\/font><\/p>"},{"SeqNo":15,"Category":"Water","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":9,"CreatedAt":"2023-06-08 14:54:19.890","FAQId":8,"LangCode":"Eng","Question":"Who should I call in case of a water emergency such as a water line break, water leak, water quality concern or a broken fire hydrant?","Answer":" If you suspect a leak and wish to explore troubleshooting tips, please visit the City\u2019s webpage on how to <\/span><\/font> detect a water leak<\/a>. <\/span><\/p> For water emergencies please call:<\/span><\/font><\/p> Util360 customer service: <\/span><\/font><\/p> (844)-360-7733; Monday \u2013 Friday, 8:00 a.m. to 5:00 p.m.<\/span><\/font><\/p> City of Menlo Park: <\/span><\/font><\/p> 650-330-6750; Monday - Thursday, 7:30 a.m. to 5:30 p.m., Fridays 8:00 a.m. to 5:00 p.m. (closed every other Friday)<\/span><\/font><\/p> 650-330-6300; After-hours or on weekends.<\/span><\/font><\/p>"},{"SeqNo":16,"Category":"Water","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":9,"CreatedAt":"2023-06-08 14:54:19.890","FAQId":8,"LangCode":"Spn","Question":"A qui\u00e9n debo llamar en caso de una emergencia relacionada con el agua, como una rotura de tuber\u00eda de agua, una fuga de agua, una preocupaci\u00f3n por la calidad del agua o un hidrante de incendios roto?","Answer":" Si sospecha una fuga y desea explorar consejos para solucionar problemas, por favor visite la p\u00e1gina web de la Ciudad sobre c\u00f3mo detectar una fuga de agua.<\/a><\/font><\/span><\/font><\/p> Para emergencias relacionadas con el agua, por favor llame a:<\/span><\/font><\/p> Servicio al cliente de Util360:<\/font><\/span><\/font><\/p> (844)-360-7733 de lunes a viernes, de 8:00 a.m. a 5:00 p.m.<\/font><\/span><\/font><\/font><\/p> Ciudad de Menlo Park:<\/font><\/span><\/font><\/font><\/font><\/p> 650-330-6750 de lunes a jueves, de 7:30 a.m. a 5:30 p.m., los viernes de 8:00 a.m. a 5:00 p.m. (cerrado cada dos viernes)<\/font><\/span><\/font><\/font><\/font><\/p> 650-330-6300 Fuera de horario o los fines de semana.<\/font><\/span><\/font><\/font><\/font><\/p>"},{"SeqNo":17,"Category":"Billing","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":3,"CreatedAt":"2023-06-08 14:55:29.163","FAQId":9,"LangCode":"Eng","Question":"Does Menlo Park provide any discounts or assistance for low income customers? ","Answer":" <\/span><\/p> Yes. The City implemented a rate assistance program that provides municipal water and garbage\/recycling discounts for qualified customers. To learn more visit the City\u2019s rate assistance webpage or you can call CCES at 1-888-728-3637 to receive a mail-in application or visit <\/span>menlopark.gov\/rateassistance<\/a> to learn more.<\/span><\/font><\/p>"},{"SeqNo":18,"Category":"Billing","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":3,"CreatedAt":"2023-06-08 14:55:29.163","FAQId":9,"LangCode":"Spn","Question":"\u00bfMenlo Park ofrece alg\u00fan descuento o asistencia para clientes de bajos ingresos?","Answer":" S\u00ed. La ciudad implement\u00f3 un programa de asistencia tarifaria que ofrece descuentos en agua municipal y basura\/reciclaje para clientes calificados. Para obtener m\u00e1s informaci\u00f3n, visite la p\u00e1gina web de asistencia tarifaria de la ciudad o puede llamar a CCES al 1-888-728-3637 para recibir una solicitud por correo o visitar menlopark.gov\/rateassistance<\/a> para obtener m\u00e1s detalles. When you submit a new <\/i> Support Ticket \u00a0 \u00a0<\/a>, a popup will appear with your ticket number. You will also receive an email containing the details of your ticket.\u00a0<\/font><\/span><\/p>"},{"SeqNo":20,"Category":"Water","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":8,"CreatedAt":"2023-06-08 14:56:01.330","FAQId":10,"LangCode":"Spn","Question":"\u00bfC\u00f3mo puedo generar un nuevo ticket?","Answer":" Cuando env\u00ede un nuevo <\/i> Ticket de Soporte <\/a>, aparecer\u00e1 una ventana emergente con su n\u00famero de ticket. Tambi\u00e9n recibir\u00e1 un correo electr\u00f3nico con los detalles de su ticket. <\/font><\/span><\/p>"},{"SeqNo":21,"Category":"Billing","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":2,"CreatedAt":"2023-06-08 14:56:32.037","FAQId":11,"LangCode":"Eng","Question":"Is there a paperless billing option?","Answer":" <\/span><\/p> Customers are encouraged to reduce waste and opt for paperless billing. Please register your account for eStatement notifications. You will receive an email notification and a link to view your account each time a new statement is available.\u00a0<\/font><\/span><\/p>"},{"SeqNo":22,"Category":"Billing","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":2,"CreatedAt":"2023-06-08 14:56:32.037","FAQId":11,"LangCode":"Spn","Question":"\u00bfExiste una opci\u00f3n de facturaci\u00f3n sin papel?","Answer":" Se alienta a los clientes a reducir el desperdicio y optar por la facturaci\u00f3n sin papel. Registre su cuenta para recibir notificaciones de eStatement. Recibir\u00e1 una notificaci\u00f3n por correo electr\u00f3nico y un enlace para ver su cuenta cada vez que haya un nuevo estado de cuenta disponible.<\/span><\/font><\/p>"},{"SeqNo":23,"Category":"Payments","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":1,"CreatedAt":"2023-06-08 14:57:30.047","FAQId":12,"LangCode":"Eng","Question":"How can I pay my water bill?","Answer":" Below are a few options on how to pay your water bill:\r\n<\/span><\/font><\/p> Online: menlopark.util360.com<\/span><\/p><\/li> Phone: 844-360-7733<\/span><\/p><\/li> Mail a check (Include your payment and payment coupon <\/span>and mail in the provided return envelope) to:<\/span><\/p><\/li><\/ul> City of Menlo Park\r\n PO Box 45372\r\n San Francisco CA, 94145 0036<\/span><\/font><\/p> Pay in Person<\/b><\/p><\/span> Library \u2013 (Cash\/Check)<\/b>\t<\/span><\/span><\/font><\/p> Menlo Park Library, 800 Alma St<\/span><\/font><\/p> Belle Haven Community Campus, 100 Terminal Ave<\/span><\/font><\/p> Market - (Cash Only)<\/b> <\/span><\/font><\/p> Payments can be made at any MoneyGram payment location. When making payments, provide either the name \"Menlo Park Municipal Water\" or code: \"19334\".<\/span><\/font><\/p> A few nearby locations are:\u00a0<\/span><\/font><\/p> - Soleska Market, 1305 Willow Rd\u00a0<\/span><\/font><\/p> <\/p> - CVS, 325 Sharon Park Dr <\/span><\/font><\/p> Additional locations can be found at:<\/span><\/p> www.moneygram.com\/locations<\/a><\/p>"},{"SeqNo":24,"Category":"Payments","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":1,"CreatedAt":"2023-06-08 14:57:30.047","FAQId":12,"LangCode":"Spn","Question":"\u00bfC\u00f3mo puedo pagar mi factura de agua?","Answer":" El pago autom\u00e1tico es un m\u00e9todo de pago conveniente que automatiza los pagos de facturas recurrentes. Ayuda a garantizar los pagos a tiempo y simplifica la gesti\u00f3n de facturas. Existen las siguientes tres formas de habilitar su pago autom\u00e1tico:<\/span><\/font><\/p> 1. Haga clic en Pago autom\u00e1tico (sin registro) de <\/span><\/font>www.menlopark.util360.com<\/a><\/p> 2.Haga clic en Pago autom\u00e1tico desde el Panel despu\u00e9s de iniciar sesi\u00f3n <\/span><\/font>www.menlopark.util360.com.<\/a><\/p> 3.Tambi\u00e9n puede enviar un cheque junto con la parte del cup\u00f3n de la factura.<\/span><\/font><\/p> Biblioteca \u2013 (Efectivo\/Cheque)<\/b> <\/p> Biblioteca de Menlo Park, 800 Alma St<\/p> Belle Haven Community Campus, 100 Terminal Ave<\/p> Mercado (Solo Efectivo)<\/b>\u00a0<\/p> Los pagos se pueden realizar en cualquier ubicaci\u00f3n de pago de MoneyGram. Al realizar pagos, proporcione el nombre \"Menlo Park Municipal Water\" o el c\u00f3digo: \"19334\"<\/p> Algunas ubicaciones cercanas son:<\/p> Soleska Market, 1305 Willow Rd<\/p><\/li> CVS, 325 Sharon Park Dr<\/p><\/li><\/ul> Se pueden encontrar ubicaciones adicionales en:<\/p> www.moneygram.com\/locations<\/a> <\/p>"},{"SeqNo":25,"Category":"Billing","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":4,"CreatedAt":"2023-06-08 14:58:32.700","FAQId":13,"LangCode":"Eng","Question":"Does Menlo Park Municipal Water offer incentives to lower water use?","Answer":" <\/span><\/p> Menlo Park Municipal Water (MPMW) customers are eligible to participate in multiple different water conservation rebate and incentive programs. MPMW also offers its customer free water saving devices to help reduce water use and improve water use efficiency. Please visit the City\u2019s <\/span>water conservation webpage<\/a> for more information. <\/span><\/font><\/p>"},{"SeqNo":26,"Category":"Billing","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":4,"CreatedAt":"2023-06-08 14:58:32.700","FAQId":13,"LangCode":"Spn","Question":"S\u00ed, el Departamento de Agua Municipal de Menlo Park ofrece incentivos para reducir el uso de agua.","Answer":" <\/span><\/p> Los clientes del Departamento de Agua Municipal de Menlo Park (MPMW) son elegibles para participar en varios programas de incentivos y reembolsos para la conservaci\u00f3n del agua. MPMW tambi\u00e9n ofrece dispositivos gratuitos para ahorrar agua a sus clientes, con el fin de reducir el consumo de agua y mejorar la eficiencia en su uso. Por favor, visite<\/span><\/font> <\/span>water conservation webpage<\/a> <\/span><\/font>para obtener m\u00e1s informaci\u00f3n.<\/span><\/font><\/p>"},{"SeqNo":27,"Category":"Miscellaneous","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":1,"CreatedAt":"2023-06-08 14:59:37.090","FAQId":14,"LangCode":"Eng","Question":"Why is Menlo Park Municipal Water changing billing service providers?","Answer":" Menlo Park Municipal Water changed their third party water billing services from Minol Inc. to Util360, a California-based company, to improve customer service and upgrade billing portal features. Some enhanced features of the new Util360 portal include:<\/font><\/span><\/p> <\/span><\/font><\/p> Detailed water use tracking\u00a0<\/font><\/span><\/p><\/li> Automatic leak alerts\u00a0<\/font><\/span><\/p><\/li> Fixed billing dates\u00a0<\/font><\/span><\/p><\/li>
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<\/p>"},{"SeqNo":9,"Category":"Billing","Status":"Active","ShowOnLanding":"Customer Portal","SortingOrder":1,"CreatedAt":"2023-06-08 14:41:31.477","FAQId":5,"LangCode":"Eng","Question":"How often am I billed?","Answer":"
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